Effective date: July 16, 2026
Habitas Holdings LLC, doing business as Otter Water Systems ("we," "us," or "our") operates otterwatersystems.com and provides water treatment services to residential customers within approximately 50 miles of Steubenville, Ohio, as well as light commercial customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you contact us, use our website, or request services.
Information We Collect
We may collect the following types of personal information:
- Name, phone number, and email address when you submit a form or contact us
- Service address or ZIP code when you request a water test or estimate
- Details about your water concerns or the message you submit to us
- SMS consent records, including the date and time consent was given, if you opt in to text messaging
- Basic website analytics, such as browser type and pages visited, if we use analytics tools on our site
How We Use Your Information
We use the information we collect to:
- Respond to your water treatment inquiries and requests
- Schedule your free water test and any follow-up service visits
- Deliver the services you request, including installation and maintenance
- Send appointment confirmations, scheduling updates, and service reminders by text, where you have given consent
- Improve our website and how we deliver service
- Comply with legal obligations
Text Messaging and SMS Consent
Otter Water Systems uses two separate categories of text messages, each with its own consent. Transactional messages relate to scheduling and servicing a request you have already made. Marketing messages are optional and cover offers or reminders unrelated to an active request. See our SMS Opt-In page for the full consent language for both categories, and our Terms for the complete text messaging program terms.
Consent to receive marketing text messages is never a condition of purchasing services from us.
Sharing Your Information
We use service providers to help operate our business, including a customer relationship management and messaging platform used to schedule appointments and send text messages on our behalf. These providers receive your personal information only as necessary to perform services for us. We do not sell your personal information, and SMS consent data is not shared with third parties for their own marketing purposes.
Cookies and Analytics
Our website may use basic cookies to support site functionality. We do not use third-party advertising cookies or behavioral tracking technologies. We may use simple, privacy-respecting analytics to understand how visitors use our site.
Data Retention
We retain your personal information for as long as necessary to provide services, respond to your inquiries, and meet legal requirements. If you would like your information removed from our records, contact us using the information below.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal retention requirements
- Opt out of text message communications at any time by replying STOP
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children.
Governing Law
This Privacy Policy is governed by the laws of the State of Ohio.
Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, contact us:
- Phone: (740) 717-7773
- Email: otterwatersys@gmail.com
- Address: 200 Wilma Ave, Steubenville, OH 43952
See also: SMS Opt-In | Terms